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International storing and distribution practiceExcellence in customer serviceInstitutional Development / Excellence in customer service
| Start : August 27-2024 |
| End : August 29-2024 |
| Trainer : Eng.Awaz Shikhi |
| Course Fee : 550.00$ |
| No. Of Places : 6 Of 10 |
| Location : Apt #7 ,Floor 11, Tower 4, Empire Business Towers, Erbil, Kurdistan Region, Iraq. |
-large.jpg "Excellence in customer service")
Excellent service is when these experiences are surpassed and when customers feel that they have received that little unexpected extra in the shape of extra effort.
who should attend?
For employees and workers in the government and private sector and private business owners and everyone who needs psychological and mental stability and internal calm and tranquility and tranquility and a sense of self-peace and relaxation
objective
- Recognize what customer really wants
- Establish the relationship between customer service, retention and growth
- Develop a systematic approach and a practical model for managing service
- Establish best practices in providing excellent customer service
- Measure customer satisfaction and interpreting the results
- Determine service level and build service culture
content
- The benefits of providing good customer service
- Focusing on customer service excellence and success
- How customer service creates revenue
- Why customer satisfaction is based on perceptions
- Focusing on customers’ top two expectations to save time and reduce stress
- Managing customer expectations by personality style
- Dealing with difficult customers
- Responding effectively to specific customer behaviors